Terms of Service

Last updated: 28 December 2025

1. Definitions

In these Terms of Service (the Terms):

Website means the website available at https://www.trojanstripout.co.uk and any sub-domains, features, and services made available through it.
Trojan means the business operating the Website under the trading name “Trojan”.
User, you and your mean any person or entity that accesses or uses the Website.
Content means all text, images, graphics, logos, videos, designs, layouts, software, data, and other materials available on or through the Website.
Services means the information and enquiry functionality provided via the Website in relation to Trojan’s strip‑out and related services, and any other online services Trojan makes available from time to time.

2. Acceptance of the Terms

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. You should read these Terms carefully before using the Website.

If you continue to use the Website after any changes to these Terms take effect, you will be deemed to have accepted the updated Terms in accordance with section 14.

3. Use of the Website

Eligibility. The Website is intended for persons aged 18 or over. By using the Website, you confirm you are at least 18 years old. Trojan does not knowingly collect personal data from children under 13.
Permitted use. You may use the Website only for lawful purposes and in accordance with these Terms. You may display and print limited extracts of Content for your own legitimate personal or internal business use, provided you do not remove any proprietary notices and you do not modify the Content.
Prohibited conduct. You must not:
- use the Website in any way that is unlawful, fraudulent, defamatory, misleading, or harmful;
- attempt to gain unauthorised access to any part of the Website, its servers, data, or any related systems;
- introduce viruses, malware, or other harmful code or take actions that could impair the operation, security, or integrity of the Website;
- copy, adapt, reverse engineer, decompile, or otherwise attempt to derive source code from the Website except to the extent permitted by law;
- scrape, harvest, or collect data from the Website by automated means without Trojan’s prior written consent;
- use the Website to send unsolicited communications or to infringe the rights of others.
No reliance on information. The Content is provided for general information only. It is not advice on which you should rely. Obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Content.

4. Enquiries, Estimates and Contracts for Services

Enquiries. The Website may allow you to submit enquiries or request a call-back or estimate. Submitting an enquiry does not create a contract. Trojan may contact you to discuss your requirements.
Estimates. Any estimate provided through or following use of the Website is indicative only and subject to survey, scope confirmation, and written agreement on final terms.
Contracts. If you decide to procure services from Trojan, the terms governing those services (including scope, pricing, warranties, and liabilities) will be set out in a separate written agreement. Nothing on the Website constitutes an offer capable of acceptance to form a contract for services.

5. Intellectual Property

All intellectual property rights in and to the Website and the Content are owned by or licensed to Trojan and are protected by copyright, trade mark, design, database, and other intellectual property laws.
You are granted a revocable, non-exclusive, non-transferable, limited licence to access and use the Website and to download and print extracts of Content for your legitimate personal or internal business use, strictly in accordance with these Terms.
Except as expressly permitted, you must not reproduce, distribute, publicly display, create derivative works from, or otherwise use any Content without prior written consent from Trojan or the applicable rights holder.
“Trojan” and any associated logos or trade names appearing on the Website are trade marks or unregistered marks of Trojan or its licensors. You are not granted any rights to use them without prior written consent.

6. User Content

If you submit or upload any content, information, or materials to the Website (User Content), you represent and warrant that you own or have the necessary rights to submit such User Content, and that it does not infringe any third-party rights or applicable law.
You grant Trojan a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, modify, and communicate your User Content as reasonably necessary to operate the Website and respond to your enquiry.
Trojan may remove any User Content that it reasonably considers to breach these Terms or applicable law.

7. Third-Party Links and Resources

The Website may include links to third-party websites or resources. These are provided for your information only. Trojan has no control over, and is not responsible for, the content, security, or practices of any third-party websites. Accessing third-party resources is at your own risk.

8. Disclaimers

Availability. The Website is provided on an “as is” and “as available” basis. Trojan does not guarantee that the Website, any Content, or any features will always be available, uninterrupted, timely, secure, error-free, or free from defects.
Accuracy. While Trojan uses reasonable efforts to keep information current and accurate, it does not warrant that the Content is complete, accurate, or up to date. Specifications, capabilities, and availability of services may change without notice.
No waiver of statutory rights. Nothing in these Terms affects your statutory rights that cannot be excluded or limited under applicable law.

9. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Subject to the paragraph above, Trojan will not be liable to you for:
- any loss of profits, sales, business, revenue, or anticipated savings;
- business interruption, loss of business opportunity, goodwill, or reputation;
- loss or corruption of data or information; or
- any indirect, consequential, or special loss or damage, in each case arising out of or in connection with your use of, or inability to use, the Website or reliance on any Content.
Subject to the first paragraph of this section, and to the extent permitted by law, Trojan’s aggregate liability to you arising out of or in connection with the Website and these Terms shall be limited to the greater of £100 or the total amount (if any) paid by you to Trojan in the 12 months immediately preceding the event giving rise to the claim for access to paid Website features (if any).

10. Personal Data and Cookies

Controller. Trojan is the controller of personal data processed via the Website.
What data we collect. Depending on how you use the Website, Trojan may collect:
- Identification and contact data (e.g., name, email address, phone number) when you submit an enquiry or request a call-back;
- Project-related information you provide in enquiry forms;
- Technical and usage data (e.g., IP address, browser type, device identifiers, pages viewed, and interaction data) collected via server logs and similar technologies;
- Marketing preferences and communication records.
Purposes and lawful bases. Trojan processes personal data to:
- respond to enquiries, provide estimates, and communicate with you (performance of a contract or steps taken at your request, and legitimate interests);
- operate, secure, and improve the Website, including analytics (legitimate interests);
- send marketing communications where you have consented or where permitted by law (consent or legitimate interests, with an option to opt out at any time);
- comply with legal and regulatory obligations (legal obligation).
Sharing. Trojan may share personal data with service providers acting on its behalf (e.g., hosting, IT support, analytics, communication tools) under appropriate contractual protections, and with authorities where required by law. Trojan does not sell personal data.
International transfers. If personal data is transferred outside the UK, appropriate safeguards will be implemented, such as standard contractual clauses or other lawful transfer mechanisms.
Retention. Personal data is retained only for as long as necessary for the purposes described above, including to respond to enquiries, maintain records, and comply with legal obligations. Typical retention periods for enquiry records are up to six years, unless a longer period is required by law or necessary for the establishment, exercise, or defence of legal claims.
Your rights. You have rights under data protection law, including to request access, rectification, erasure, restriction, and portability of your personal data, and to object to processing based on legitimate interests or to direct marketing. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Exercising your rights. You can exercise your rights or raise questions about privacy by contacting Trojan using the contact details provided on the Website. Trojan may need to verify your identity before responding.
Complaints. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom. You can contact the ICO for guidance on your rights and how to complain.
Cookies and similar technologies. The Website may use cookies and similar technologies to operate, measure performance, and enhance user experience. You can control cookies through your browser settings and, where applicable, through on-site controls. Disabling cookies may affect Website functionality.

11. Security

Trojan implements reasonable technical and organisational measures designed to protect the Website and personal data processed through it. However, no Internet transmission or storage system is completely secure, and Trojan cannot guarantee absolute security. You are responsible for maintaining appropriate protections on your devices.

12. Suspension and Termination

Trojan may suspend or terminate your access to the Website at any time, with or without notice, if it reasonably believes you have breached these Terms or applicable law, or if it withdraws or modifies the Website. Sections that by their nature should survive termination will continue to apply, including those relating to intellectual property, disclaimers, liability, and applicable law.

13. Changes to the Website and Services

Trojan may update, modify, or discontinue any part of the Website or the Services at any time, temporarily or permanently, with or without notice. Trojan will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

14. Changes to these Terms

Trojan may revise these Terms from time to time. Changes take effect when published on the Website, unless a later date is stated. For material changes, Trojan will take reasonable steps to draw your attention to the changes (for example, by displaying a notice on the Website). Your continued use of the Website after changes take effect constitutes acceptance of the updated Terms.

15. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any such dispute or claim. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.

16. Severability and Other Important Terms

Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions will remain in full force and effect.
No waiver. A failure or delay by Trojan to enforce any provision of these Terms shall not be a waiver of that or any other provision.
Entire agreement. These Terms constitute the entire agreement between you and Trojan regarding your use of the Website and supersede all prior or contemporaneous understandings relating to the Website. They do not affect any separate written contract you may enter into with Trojan for services.
Assignment. You may not assign or transfer your rights or obligations under these Terms without Trojan’s prior written consent. Trojan may assign or transfer its rights and obligations to another organisation, for example in connection with a business transfer, merger, or restructuring.
Interpretation. Headings are for convenience only and do not affect interpretation. References to “including” are deemed to mean “including without limitation”.

17. Contact

If you have questions about these Terms, the Website, or your personal data, you can contact Trojan using the contact details published on the Website, including any contact form or telephone number provided.